Privacy policy

 

At Thehairedit.co, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information from you when you:

  • Visit our website
  • Place an order
  • Contact us
  • Subscribe to emails or promotions
  • Use our services or interact with our website

The information we may collect includes:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order details
  • Payment-related information
  • Device and browser information
  • IP address
  • Website usage data

We only collect information that is necessary to provide our services, process orders, improve your experience, and communicate with you.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Deliver products to you
  • Provide customer service and support
  • Contact you about your order or enquiry
  • Improve our website, products, and customer experience
  • Prevent fraud or suspicious activity
  • Send promotional emails or updates, where you have chosen to receive them
  • Comply with legal or regulatory obligations

We will only use your information where we have a valid reason to do so.

3. Payment Information

When you make a purchase, your payment information is handled securely through trusted payment processing providers.

We do not store your full card details on our systems.

Payment information is processed securely and only for the purpose of completing your transaction.

4. Sharing Your Information

We do not sell your personal information.

We may share your information only where necessary with trusted third parties who help us operate our business, such as:

  • Payment processors
  • Delivery and courier providers
  • IT and website service providers
  • Fraud prevention or security services
  • Professional advisers where required
  • Legal or regulatory authorities where required by law

These third parties only receive the information necessary to perform their services.

5. Marketing Communications

If you choose to subscribe to our mailing list or promotional updates, we may send you marketing emails about products, offers, or news.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.

6. Cookies and Website Data

Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

  • Remember your preferences
  • Improve website performance
  • Analyse website traffic
  • Support shopping and checkout functionality

You can control or disable cookies through your browser settings, although this may affect how some parts of the website function.

7. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

While we work hard to protect your data, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We keep your information only for as long as necessary to:

  • Fulfil your orders
  • Provide customer support
  • Maintain business and financial records
  • Meet legal, tax, or regulatory obligations
  • Resolve disputes or enforce our policies

When your information is no longer needed, we will take reasonable steps to delete or securely store it.

9. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict certain uses of your information
  • Withdraw consent where processing is based on consent
  • Request a copy of your data where applicable

To exercise any of these rights, please contact us using the details provided below.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of those external websites. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from individuals who are below the age required under applicable law to make purchases or use our services independently.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal obligations, or privacy practices.

Any updates will be posted on this page, and continued use of our website after changes are posted means you accept the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through our website contact page or customer support email.